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Following seminars have been developed in order to improve IT Service Management:
- IT STRATEGY Seminar
Business strategy for all IT service areas
- IT SERVQUAL Seminar
Implementation of a system designed to permanent control and measure IT service quality basing on an advanced ServQual approach
- IT COST Seminar
Optimisation of IT costs and improvements of cost management within IT
- IT CORPORATE SERVICES Seminar
The concept of IT service competence centres, serving as an IT infrastructural
backbone of globally operating conglomerates
- IT SCORE Seminar
Designing an efficient IT Controlling
- OUTPUT Seminar
The manufacturer-independent analysis and optimisation of Output Management
and of a firm´s hardware and software infrastructure for printing, copying, facsimile, and scanning
Top All seminars and workshops will be tailor-made and cover your particular objectives, needs, and questions.
For further details and inquiries please call the IIW
reception desk (+49.2173.209.010) or send an e-mail to: seminars@iiw.de Top |
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