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IT industry and IT divisions are featured by permanent change.
Division of labour inside and between firms is changing
and we may state that there is a tendency to manage IT services in a less technology-oriented but rather business-like manner, meaning more strategy, service, and efficiency thinking.Therefore, the
following methods and models developed by the IIW contribute to a scientific and academic development of IT services. They represent a toolbox of particular shape and are another basement for IIW´s further scientific
research:
- The General Model of Performance
A new framework for analysing and designing performance and business processes as well as a transparency and flexibility oriented cost management.
This model
contributes to business process re-engineering, IT process re-engineering, and IT cost management.
- A General Structural Model for Development Strategies Regarding
Make-or-Buy and Vertical Integration
F.H. Knight introduced the aspect of uncertainty into the theory of the firm.
At the IIW we have
developed a new framework that views company size, specialisation, and in-/outsourcing at uncertainty. This approach includes different elements of theory such as Make-or-Buy-Theory, the Transaction Cost
Approach, and organisation theoretical components such as Property Rights Theory, Interaction Theory, Principal Agent Theory and others more.
As a result, there are multi-dimensional strategy patterns
for decisions on internal and external corporate structures.
This models contributes to IT outsourcing issues.
- A Framework for Designing new IT Service and Billing Schemes
How can service levels be defined and monitored? How can services be billed? How can costs and risks be distributed amongst service
provider and customer ? This framework provides structures and patterns for a systematical check-up and definition of IT service and billing schemes.
Apparently, this framework contributes to IT services and IT billing issues.
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